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Terms of Service

Last Updated: November 1, 2025

1. Agreement to Terms

By accessing or using Appendment AIM services ("Services") provided by Appendment Media LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

2. Description of Services

Appendment AIM provides B2B outreach services, including but not limited to:

  • LinkedIn outreach campaign management
  • Cold email campaign management
  • AI-powered personalization and messaging
  • Lead list building and data enrichment
  • Inbox management and appointment booking
  • Setup, training, and consulting services

3. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of your business. By using our Services, you represent and warrant that you meet these eligibility requirements.

4. Account Registration and Responsibilities

To use certain Services, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

5. Service Agreements and Payments

5.1 Service Contracts

Specific services will be outlined in individual Service Agreements. These Terms supplement any such agreements.

5.2 Fees and Payment

  • Fees are specified in your Service Agreement
  • Payment is due according to agreed terms (monthly, quarterly, or annually)
  • Late payments may incur fees or service suspension
  • All fees are non-refundable unless otherwise stated in writing

5.3 Cancellation

Either party may terminate services with 30 days' written notice after the initial commitment period. Prepaid fees are non-refundable.

6. Client Responsibilities

You agree to:

  • Provide accurate information about your target audience and ideal customer profile
  • Respond to our requests for information in a timely manner
  • Review and approve messaging before campaigns launch
  • Have necessary capacity to handle booked appointments
  • Comply with all applicable laws regarding outreach and marketing
  • Not use our Services for illegal, fraudulent, or harmful purposes

7. Acceptable Use Policy

You may not use our Services to:

  • Violate any applicable laws or regulations
  • Send spam, unsolicited messages, or engage in deceptive practices
  • Infringe on intellectual property rights
  • Transmit malware, viruses, or harmful code
  • Harass, threaten, or harm others
  • Impersonate any person or entity

8. Performance and Results

Important: We provide professional outreach services but do not guarantee specific results, sales, revenue, or appointments. Success depends on many factors including your offer, market conditions, sales process, and other variables outside our control. See our Earnings Disclaimer for details.

9. Intellectual Property

9.1 Our Property

All content, software, processes, and methodologies used in our Services remain the intellectual property of Appendment Media LLC.

9.2 Client Content

You retain ownership of any content you provide. By using our Services, you grant us a license to use this content solely to perform the Services.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our relationship. This obligation survives termination of services.

11. Data Protection and Privacy

Our collection and use of personal information is governed by our Privacy Policy. You are responsible for ensuring your outreach complies with applicable data protection laws (GDPR, CCPA, CAN-SPAM, etc.).

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM
  • WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES, PLATFORMS, OR TOOLS
  • WE ARE NOT LIABLE FOR LOSSES RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICES

13. Disclaimer of Warranties

SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

14. Indemnification

You agree to indemnify and hold harmless Appendment Media LLC from any claims, damages, losses, or expenses arising from your use of the Services, violation of these Terms, or infringement of any rights of another party.

15. Third-Party Services

Our Services may integrate with third-party tools (LinkedIn, email platforms, CRM systems). We are not responsible for these third-party services. Your use of such services is subject to their own terms and conditions.

16. Modifications to Services and Terms

We reserve the right to modify or discontinue Services at any time. We may update these Terms by posting revised terms with a new "Last Updated" date. Continued use after changes constitutes acceptance.

17. Termination

We may suspend or terminate your access to Services if you violate these Terms. Upon termination, you must cease using the Services, and any outstanding fees become immediately due.

18. Dispute Resolution

18.1 Informal Resolution

Before filing a claim, you agree to contact us to attempt to resolve the dispute informally.

18.2 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

18.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits.

19. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

20. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

21. Entire Agreement

These Terms, together with any Service Agreements and our Privacy Policy, constitute the entire agreement between you and Appendment Media LLC regarding use of the Services.

22. Contact Information

If you have questions about these Terms, please contact us:

Appendment Media LLC
Email: support@appendment.com
Address: Tampa Bay, FL
Website: appendment.com

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Appendment AIM

We AIM for the right conversations.

A division of Appendment Media LLC

Services

  • Done-For-You Outreach
  • Setup & Training
  • Hybrid Management

Company

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Contact

  • Book a Call
  • Tampa Bay, FL
  • support@appendment.com

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